{"id":4165,"date":"2021-11-26T12:07:59","date_gmt":"2021-11-26T11:07:59","guid":{"rendered":"https:\/\/web.abaigroup.cloud\/abai-group-identifica-cinco-tendencias-tecnologicas-que-estan-transformando-la-atencion-al-cliente-en-la-era-post-covid-interempresas\/"},"modified":"2022-12-20T10:50:20","modified_gmt":"2022-12-20T09:50:20","slug":"abai-group-identifica-cinco-tendencias-tecnologicas-que-estan-transformando-la-atencion-al-cliente-en-la-era-post-covid-interempresas","status":"publish","type":"post","link":"https:\/\/www.abaigroup.com\/OLD?p=4165","title":{"rendered":"ABAI Group identifica cinco tendencias tecnol\u00f3gicas que est\u00e1n transformando la atenci\u00f3n al cliente en la era post-COVID &#8211; Interempresas"},"content":{"rendered":"<div id=\"part3083761\" class=\"P13\">\n<p><a href=\"https:\/\/www.abaigroup.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">ABAI Group<\/a>, la empresa espa\u00f1ola de servicios externos relacionados con los procesos de negocio (BPO), ha identificado las cinco claves que est\u00e1n llevando al sector de Atenci\u00f3n al Cliente hacia un modelo de negocio totalmente digital y user-centric.<\/p>\n<\/div>\n<div id=\"part3083763\" class=\"P2\">\n<p>\u201cLos \u00faltimos dos a\u00f1os nos han permitido observar c\u00f3mo el COVID ha obligado a las organizaciones a adaptarse, a marchas forzadas, al mundo digital. La consolidaci\u00f3n de este nuevo consumidor post covid que exige servicios m\u00e1s personalizados ha empujado a las empresas a garantizar una atenci\u00f3n al cliente ininterrumpida y multicanal\u201d, explica \u00d3scar Vi\u00f1an Berm\u00fadez, director de Estrategia y Soluciones en ABAI Group.<\/p>\n<p><a href=\"https:\/\/www.interempresas.net\/TIC\/Articulos\/373329-ABAI-Group-identifica-cinco-tendencias-tecnologicas-estan-transformando-atencion-cliente.html\" target=\"_blank\" rel=\"noopener noreferrer\">Leer noticia en Interempresas &gt;&gt;<\/a><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>ABAI Group, la empresa espa\u00f1ola de servicios externos relacionados con los procesos de negocio (BPO), ha identificado las cinco claves que est\u00e1n llevando al sector de Atenci\u00f3n al Cliente hacia&#8230;<\/p>\n","protected":false},"author":2,"featured_media":4166,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[44],"tags":[],"acf":[],"_links":{"self":[{"href":"https:\/\/www.abaigroup.com\/OLD\/index.php?rest_route=\/wp\/v2\/posts\/4165"}],"collection":[{"href":"https:\/\/www.abaigroup.com\/OLD\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.abaigroup.com\/OLD\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.abaigroup.com\/OLD\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.abaigroup.com\/OLD\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=4165"}],"version-history":[{"count":1,"href":"https:\/\/www.abaigroup.com\/OLD\/index.php?rest_route=\/wp\/v2\/posts\/4165\/revisions"}],"predecessor-version":[{"id":4409,"href":"https:\/\/www.abaigroup.com\/OLD\/index.php?rest_route=\/wp\/v2\/posts\/4165\/revisions\/4409"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.abaigroup.com\/OLD\/index.php?rest_route=\/wp\/v2\/media\/4166"}],"wp:attachment":[{"href":"https:\/\/www.abaigroup.com\/OLD\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=4165"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.abaigroup.com\/OLD\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=4165"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.abaigroup.com\/OLD\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=4165"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}