{"id":4188,"date":"2021-11-26T12:03:07","date_gmt":"2021-11-26T11:03:07","guid":{"rendered":"https:\/\/web.abaigroup.cloud\/las-5-tendencias-tecnologicas-que-estan-transformando-la-atencion-al-cliente-contact-center-hub\/"},"modified":"2022-12-20T10:50:20","modified_gmt":"2022-12-20T09:50:20","slug":"las-5-tendencias-tecnologicas-que-estan-transformando-la-atencion-al-cliente-contact-center-hub","status":"publish","type":"post","link":"https:\/\/www.abaigroup.com\/OLD?p=4188","title":{"rendered":"Las 5 tendencias tecnol\u00f3gicas que est\u00e1n transformando la atenci\u00f3n al cliente &#8211; Contact Center Hub"},"content":{"rendered":"<p>La\u00a0<strong>transformaci\u00f3n<\/strong>\u00a0que se est\u00e1 dando en el sector de la\u00a0<strong>atenci\u00f3n al cliente<\/strong>\u00a0en la era post Covid se debe a la fuerte irrupci\u00f3n de\u00a0<strong>cinco tendencias tecnol\u00f3gicas.<\/strong>\u00a0<a href=\"https:\/\/www.abaigroup.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Abai Group<\/a>, la empresa espa\u00f1ola de servicios externos relacionados con los procesos de negocio (BPO), ha identificado estas claves para analizar el\u00a0<strong>modelo de negocio<\/strong>\u00a0hacia el que se dirige el sector, totalmente\u00a0<strong>digital y user-centric.\u00a0<\/strong><\/p>\n<p>\u00abLos \u00faltimos dos a\u00f1os nos han permitido observar c\u00f3mo la Covid ha obligado a las organizaciones a\u00a0<strong>adaptarse, a marchas forzadas, al mundo digital.<\/strong>\u00a0La consolidaci\u00f3n de este\u00a0<strong>nuevo consumidor post Covid<\/strong>\u00a0que exige servicios m\u00e1s personalizados ha empujado a las empresas a garantizar una atenci\u00f3n al cliente ininterrumpida y multicanal\u00bb, explica\u00a0<strong>\u00d3scar Vi\u00f1an Berm\u00fadez, director de estrategia y soluciones en Abai Group.<\/strong><\/p>\n<p><a href=\"https:\/\/contactcenterhub.es\/las-5-tendencias-tecnologicas-que-estan-transformando-la-atencion-al-cliente-2021-26-33974\/\" target=\"_blank\" rel=\"noopener noreferrer\">Leer noticia en Contact Center Hub &gt;&gt;<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>La\u00a0transformaci\u00f3n\u00a0que se est\u00e1 dando en el sector de la\u00a0atenci\u00f3n al cliente\u00a0en la era post Covid se debe a la fuerte irrupci\u00f3n de\u00a0cinco tendencias tecnol\u00f3gicas.\u00a0Abai Group, la empresa espa\u00f1ola de servicios&#8230;<\/p>\n","protected":false},"author":2,"featured_media":3878,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[44],"tags":[],"acf":[],"_links":{"self":[{"href":"https:\/\/www.abaigroup.com\/OLD\/index.php?rest_route=\/wp\/v2\/posts\/4188"}],"collection":[{"href":"https:\/\/www.abaigroup.com\/OLD\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.abaigroup.com\/OLD\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.abaigroup.com\/OLD\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.abaigroup.com\/OLD\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=4188"}],"version-history":[{"count":1,"href":"https:\/\/www.abaigroup.com\/OLD\/index.php?rest_route=\/wp\/v2\/posts\/4188\/revisions"}],"predecessor-version":[{"id":4411,"href":"https:\/\/www.abaigroup.com\/OLD\/index.php?rest_route=\/wp\/v2\/posts\/4188\/revisions\/4411"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.abaigroup.com\/OLD\/index.php?rest_route=\/wp\/v2\/media\/3878"}],"wp:attachment":[{"href":"https:\/\/www.abaigroup.com\/OLD\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=4188"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.abaigroup.com\/OLD\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=4188"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.abaigroup.com\/OLD\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=4188"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}