ABAI CONSULTING

BACK OFFICE – SHARED SERVICES

For a company to stay competitive into the future, it must be able to maintain or increase its market share as well as maintain a cost structure that allows this strategic goal to be met.

 

We want our clients to focus on what really matters:
happy customers and developing new products and services to hold onto their competitive advantage.

To that end, we help our clients to improve end-to-end processes, optimise costs and improve general control while supporting each area of the business.

BACK OFFICE – SHARED SERVICES

SERVICES

HOW?

Rapid process improvement
Increased productivity
Continued process improvement
Improved quality
Cost reduction through task elimination

HOW?

Tailored models, resource optimisation and working toward excellence in processes

HOW?

Cost Management
Reducing the number of systems used
Reducing locations and provision

HOW?

High level initial diagnostics
Identifying opportunities for optimisation
Process design and governance
Automation

HOW?

Smart task distribution (Smart dispatching)
Employee Performance

REIMAGINING PROCESSES

Rapid process improvement
Increased productivity
Continued process improvement
Improved quality
Cost reduction through task elimination

OUTSOURCING DESIGN

Tailored models, resource optimisation and working toward excellence in processes.

MINIMISING COSTS

Cost Management
Reducing the number of systems used
Reducing locations and provision

BUSINESS OPTIMISATION PROCESSES

High level initial diagnostics
Identifying opportunities for optimisation
Process design and governance
Automation

SMART TASK MANAGEMENT

Smart task distribution (Smart dispatching)
Employee Performance

SUCESS STORIES

Experiences

SPEECH ANALYTICS

More than just a conversation

Identifying the reason for the call

Conversations with customers are one of the richest, most varied and accurate sources of information a company has access to. These conversations should be managed using technology and expert advisors who can guarantee the quality of the information.

Our client needed to go one step further and think outside of the box to access new information that would allow them to improve the customer experience.

So, they invited us to undertake a Text and Speech Analytics project to extract information from their historical data that they could make use of now.