ABAI CONSULTING
BACK OFFICE – SHARED SERVICES
For a company to stay competitive into the future, it must be able to maintain or increase its market share as well as maintain a cost structure that allows this strategic goal to be met.
We want our clients to focus on what really matters:
happy customers and developing new products and services to hold onto their competitive advantage.
To that end, we help our clients to improve end-to-end processes, optimise costs and improve general control while supporting each area of the business.
BACK OFFICE – SHARED SERVICES
SERVICES
REIMAGINING PROCESSES
Increased productivity
Continued process improvement
Improved quality
Cost reduction through task elimination
OUTSOURCING DESIGN
Tailored models, resource optimisation and working toward excellence in processes.
MINIMISING COSTS
Cost Management
Reducing the number of systems used
Reducing locations and provision
BUSINESS OPTIMISATION PROCESSES
Identifying opportunities for optimisation
Process design and governance
Automation
SMART TASK MANAGEMENT
Smart task distribution (Smart dispatching)
Employee Performance
SUCESS STORIES
Experiences
SPEECH ANALYTICS
More than just a conversation
Identifying the reason for the call
Conversations with customers are one of the richest, most varied and accurate sources of information a company has access to. These conversations should be managed using technology and expert advisors who can guarantee the quality of the information.
Our client needed to go one step further and think outside of the box to access new information that would allow them to improve the customer experience.
So, they invited us to undertake a Text and Speech Analytics project to extract information from their historical data that they could make use of now.