ABAI CONSULTING
CONTROL AND MASTER SERVICES
Experience has taught us that a successful transformation requires change management and project management.
That is why we make sure our suggestions are implemented and that things happen, getting people used to the idea of continuous improvement.
“We take on your control layer for operations in different locations.”
CONTROL AND MASTER SERVICES
SERVICES
IMPLEMENTATION ACTIVITIES
Cost and time estimations
Digitising work plans
PMO MANAGEMENT
Project management tools (Gantt charts)
CONTROL AND MONITORING
Identify and monitor potential issues and risks.
Monitoring the distribution of costs.
CHANGE MANAGEMENT
Commitment management
Boosting communication
Modelling culture
Boost skills
TRAINING PROGRAMME
Information and skills transfer
CONTINUOUS IMPROVEMENT CYCLE
Establish processes for continuous improvement and changes in existing processes.
SUCESS STORIES
Experiences
SPEECH ANALYTICS
More than just a conversation
Identifying the reason for the call
Conversations with customers are one of the richest, most varied and accurate sources of information a company has access to. These conversations should be managed using technology and expert advisors who can guarantee the quality of the information.
Our client needed to go one step further and think outside of the box to access new information that would allow them to improve the customer experience.
So, they invited us to undertake a Text and Speech Analytics project to extract information from their historical data that they could make use of now.