ABAI CONSULTING

CONTROL AND MASTER SERVICES

Experience has taught us that a successful transformation requires change management and project management.

That is why we make sure our suggestions are implemented and that things happen, getting people used to the idea of continuous improvement.

“We take on your control layer for operations in different locations.”

CONTROL AND MASTER SERVICES

SERVICES

HOW?

Creating work plans (aims, scope, quality and risk assessment, etc.)
Cost and time estimations
Digitising work plans

HOW?

Project launch
Project management tools (Gantt charts)

HOW?

Keeping track of important milestones and interdependence
Identify and monitor potential issues and risks
Monitoring the distribution of costs

HOW?

Change impact
Commitment management
Boosting communication
Modelling culture
Boost skills

HOW?

Identifying training
Information and skills transfer

HOW?

Establish processes for continuous improvement and changes in existing processes.

IMPLEMENTATION ACTIVITIES

Creating work plans (aims, scope, quality and risk assessment, etc.)
Cost and time estimations
Digitising work plans

PMO MANAGEMENT

Project launch
Project management tools (Gantt charts)

CONTROL AND MONITORING

Keeping track of important milestones and interdependence.
Identify and monitor potential issues and risks.
Monitoring the distribution of costs.

CHANGE MANAGEMENT

Change impact
Commitment management
Boosting communication
Modelling culture
Boost skills

TRAINING PROGRAMME

Identifying training
Information and skills transfer

CONTINUOUS IMPROVEMENT CYCLE

Establish processes for continuous improvement and changes in existing processes.

SUCESS STORIES

Experiences

SPEECH ANALYTICS

More than just a conversation

Identifying the reason for the call

Conversations with customers are one of the richest, most varied and accurate sources of information a company has access to. These conversations should be managed using technology and expert advisors who can guarantee the quality of the information.

Our client needed to go one step further and think outside of the box to access new information that would allow them to improve the customer experience.

So, they invited us to undertake a Text and Speech Analytics project to extract information from their historical data that they could make use of now.