ABAI CONSULTING

INNOVATION & DIGITAL TRANSFORMATION

The word ‘digital’ is not just about technology. ‘Digital’ refers to a whole culture, a new way of thinking and behaving. Going digital is about transforming a business at its core: its people, its culture and the way it works.

In the current context of constant evolution and disruption, we support companies on their journey towards digital transformation by combining strategy, creativity, innovation and technology.

We work to transform what they do and how they do it with solutions that could have a significant impact on the business. Our solutions are also easy to implement and sustainable.

INNOVATION & DIGITAL TRANSFORMATION

SERVICES

HOW?

Digital assessment of the business
Identification of digital strong points and weak points

HOW?

Vision
Digital capabilities
Organisational governance and structure
Digital transformation roadmap

HOW?

Digital culture plan

HOW?

Idea development
Products/services innovation
We bring faster solutions

HOW?

Process mining
Big Data
Data Transformation

HOW?

Analysis of saved conversations

HOW?

Data integration model
Reporting model
Balanced Scorecard by business

DIGITAL MATURITY ASSESSMENT

Digital assessment of the business
Identification of digital strong points and weak points

DIGITAL STRATEGY

Vision
Digital capabilities
Organisational governance and structure
Digital transformation roadmap

TRAINING AND DIGITAL CULTURE

Digital culture plan

APP DESIGN

Idea development
Products/services innovation
We bring faster solutions

PREDICTIVE ANALYTICS

Process mining
Big Data
Data Transformation

SPEECH ANALYTICS

Analysis of saved conversations

BUSINESS INTELLIGENCE

Data integration model
Reporting model
Balanced Scorecard by business

SUCESS STORIES

Experiences

SPEECH ANALYTICS

More than just a conversation

Identifying the reason for the call

Conversations with customers are one of the richest, most varied and accurate sources of information a company has access to. These conversations should be managed using technology and expert advisors who can guarantee the quality of the information.

Our client needed to go one step further and think outside of the box to access new information that would allow them to improve the customer experience.

So, they invited us to undertake a Text and Speech Analytics project to extract information from their historical data that they could make use of now.