ABAI CONSULTING
INNOVATION & DIGITAL TRANSFORMATION
The word ‘digital’ is not just about technology. ‘Digital’ refers to a whole culture, a new way of thinking and behaving. Going digital is about transforming a business at its core: its people, its culture and the way it works.
In the current context of constant evolution and disruption, we support companies on their journey towards digital transformation by combining strategy, creativity, innovation and technology.
We work to transform what they do and how they do it with solutions that could have a significant impact on the business. Our solutions are also easy to implement and sustainable.
INNOVATION & DIGITAL TRANSFORMATION
SERVICES
DIGITAL MATURITY ASSESSMENT
Identification of digital strong points and weak points
DIGITAL STRATEGY
Digital capabilities
Organisational governance and structure
Digital transformation roadmap
TRAINING AND DIGITAL CULTURE
Digital culture plan
APP DESIGN
Products/services innovation
We bring faster solutions
PREDICTIVE ANALYTICS
Big Data
Data Transformation
SPEECH ANALYTICS
Analysis of saved conversations
BUSINESS INTELLIGENCE
Reporting model
Balanced Scorecard by business
SUCESS STORIES
Experiences
SPEECH ANALYTICS
More than just a conversation
Identifying the reason for the call
Conversations with customers are one of the richest, most varied and accurate sources of information a company has access to. These conversations should be managed using technology and expert advisors who can guarantee the quality of the information.
Our client needed to go one step further and think outside of the box to access new information that would allow them to improve the customer experience.
So, they invited us to undertake a Text and Speech Analytics project to extract information from their historical data that they could make use of now.