ABAI CONSULTING

PROCESS
AUTOMATION

We help our clients rise to the challenge of automating processes in a way that streamlines and simplifies workflow through technology.

 

Not only that, at ABAI Consulting, we support process automation projects that will bring better control and connection with business data.

PROCESS AUTOMATION

SERVICES

HOW?

Model and shape the business process in graphics
Automate business processes
Improve and measure business processes

HOW?

Culture of data analysis
Governance and quality of information
Operating framework
Automation life cycle
Design of data lakes

HOW?

Robotic automation of tasks
Robotic automation of document management processes
Robotic automation of back office processes

HOW?

Digital channels: Social, mobile, web, email, SMS
Physical channels: contact centre – IVR
Smart reports
Bot connection

HOW?

Model and shape the business process in graphics
Automate business processes
Improve and measure business processes

SOCIAL ROBOTICS

Model and shape the business process in graphics
Automate business processes
Improve and measure business processes

DATA GOVERNANCE MODEL

Culture of data analysis
Governance and quality of information
Operating framework
Automation life cycle
Design of data lakes

RPA

Robotic automation of tasks
Robotic automation of document management processes
Robotic automation of back office processes

IMPLEMENTING OMNICHANNEL SOLUTIONS

Digital channels: Social, mobile, web, email, SMS
Physical channels: contact centre – IVR
Smart reports
Bot connection

BMP

Model and shape the business process in graphics
Automate business processes
Improve and measure business processes

SUCESS STORIES

Experiences

SPEECH ANALYTICS

More than just a conversation

Identifying the reason for the call

Conversations with customers are one of the richest, most varied and accurate sources of information a company has access to. These conversations should be managed using technology and expert advisors who can guarantee the quality of the information.

Our client needed to go one step further and think outside of the box to access new information that would allow them to improve the customer experience.

So, they invited us to undertake a Text and Speech Analytics project to extract information from their historical data that they could make use of now.