ABAI SERVICES

BACK OFFICE

We intelligently optimise Back Office options.

We rely on highly qualified people and technological solutions to automate routine tasks and activities that don’t add value to the business.

BACK OFFICE

SERVICES

HOW?

Dynamic task assignment (Digital Workflow)

HOW?

Automatic certification of request management QA level
Big Data report design
Real time results monitoring

HOW?

Smart monitoring of debt and collection processes
Smart distribution of work

VERIFICATION AND QUALITY

Dynamic task assignment (Digital Workflow)

VERIFICATION AND QUALITY

Automatic certification of request management QA level
Big Data report design
Real time results monitoring

RECOVERIES

Smart monitoring of debt and collection processes.
Smart distribution of work.

SUCESS STORIES

Experiences

SPEECH ANALYTICS

More than just a conversation

Identifying the reason for the call

Conversations with customers are one of the richest, most varied and accurate sources of information a company has access to. These conversations should be managed using technology and expert advisors who can guarantee the quality of the information.

Our client needed to go one step further and think outside of the box to access new information that would allow them to improve the customer experience.

So, they invited us to undertake a Text and Speech Analytics project to extract information from their historical data that they could make use of now.