ABAI SERVICES

CUSTOMER SERVICE

Full focus on customer’s needs.

Our main aim is to build and maintain trusting relationships with our customers to make sure their experience is always positive, adds value, and helps strengthen their brand.

CUSTOMER SERVICE

SERVICES

HOW?

Omnichannel Support
Operating Profitability through First Contact
Synchronous and/or Asynchronous Digital Support
Automatic Support and Management
Collections

HOW?

Cancellation Prediction Models
Using NLP retention techniques

    SUPPORT

    Omnichannel Support
    Operating Profitability through First Contact
    Synchronous and/or Asynchronous Digital Support
    Automatic Support and Management
    Collections

    RETENTION

    Cancellation Prediction Models.
    Using NLP retention techniques.

    SUCESS STORIES

    Experiences

    Speech Analytics

    More than just a conversation

    Identifying the reason for the call

    Conversations with customers are one of the richest, most varied and accurate sources of information a company has access to. These conversations should be managed using technology and expert advisors who can guarantee the quality of the information.

    Our client needed to go one step further and think outside of the box to access new information that would allow them to improve the customer experience.

    So, they invited us to undertake a Text and Speech Analytics project to extract information from their historical data that they could make use of now.