More than just a conversation
Identifying the reason for the call
Conversations with customers are one of the richest, most varied and accurate sources of information a company has access to. These conversations should be managed using technology and expert advisors who can guarantee the quality of the information.
Our client needed to go one step further and think outside of the box to access new information that would allow them to improve the customer experience.
So, they invited us to undertake a Text and Speech Analytics project to extract information from their historical data that they could make use of now.