ABAI SERVICES
RETENTION AND RECOVERY
We use our predictive technology to proactively detect potential cases of cancellation.
Using NLP techniques [Speech & Text Analytics],
we choose the best script to maximise retention rate.
RETENTION AND RECOVERY
SERVICES
AUTOMATED SURVEYS
CEX: Customer voice analysis
DYNAMIC CEX MAP
Customer Journey Study
PREDICTIVE ANALYTICS
Smart alerts for quality KPIs
MANAGING CHANNELS WITH MULTIPLE SIMULTANEOUS USERS
Chat, email, social media, app
SUCESS STORIES
Experiences
SPEECH ANALYTICS
More than just a conversation
Identifying the reason for the call
Conversations with customers are one of the richest, most varied and accurate sources of information a company has access to. These conversations should be managed using technology and expert advisors who can guarantee the quality of the information.
Our client needed to go one step further and think outside of the box to access new information that would allow them to improve the customer experience.
So, they invited us to undertake a Text and Speech Analytics project to extract information from their historical data that they could make use of now.