ABAI SERVICES

RETENTION AND RECOVERY

We use our predictive technology to proactively detect potential cases of cancellation.

Using NLP techniques [Speech & Text Analytics],
we choose the best script to maximise retention rate.

RETENTION AND RECOVERY

SERVICES

AUTOMATED SURVEYS

CEX: Customer voice analysis

DYNAMIC CEX MAP

Customer Journey Study

PREDICTIVE ANALYTICS

Smart alerts for quality KPIs

MANAGING CHANNELS WITH MULTIPLE SIMULTANEOUS USERS

Chat, email, social media, app

SUCESS STORIES

Experiences

SPEECH ANALYTICS

More than just a conversation

Identifying the reason for the call

Conversations with customers are one of the richest, most varied and accurate sources of information a company has access to. These conversations should be managed using technology and expert advisors who can guarantee the quality of the information.

Our client needed to go one step further and think outside of the box to access new information that would allow them to improve the customer experience.

So, they invited us to undertake a Text and Speech Analytics project to extract information from their historical data that they could make use of now.