ABAI SERVICES

TECHNICAL SUPPORT

Remote technical support following ITIL best practices


We specialise in Service Operation, providing professionals and technology to carry out automated level 0 functions, as well as level 1 and level 2 support.

TECHNICAL SUPPORT

SERVICES

HOW?

Knowledge database
Dynamic process resolution
Dynamic visualisation

HOW?

Remote omnichannel support
Augmented reality directions

HOW?

360º office and IT support
Supporting and facilitating remote working

TECHNICAL SUPPORT

Knowledge database
Dynamic process resolution
Dynamic visualisation

REMOTE SUPPORT

Remote omnichannel support
Augmented reality directions

EXPERT ATTENTION

360º office and IT support
Supporting and facilitating remote working

SUCESS STORIES

Experiences

SPEECH ANALYTICS

More than just a conversation

Identifying the reason for the call

Conversations with customers are one of the richest, most varied and accurate sources of information a company has access to. These conversations should be managed using technology and expert advisors who can guarantee the quality of the information.

Our client needed to go one step further and think outside of the box to access new information that would allow them to improve the customer experience.

So, they invited us to undertake a Text and Speech Analytics project to extract information from their historical data that they could make use of now.