TECHNOLOGY
Technical and operational knowledge.
ABAI SERVICES
MULTIPLE SOLUTIONS
WE BRING TOGETHER TECHNICAL AND OPERATIONAL KNOWLEDGE
with models focussed on efficiency, profitability and quality.
WE USE ON-PREMISE, CLOUD AND MIXED METHODS
which opens up a whole range of new opportunities in user services.
WE USE AGILE AND FLEXIBLE TECHNOLOGY
that can quickly adapt to any process.
WE WILL DIGITISE AND TRANSFORM YOUR BUSINESS
towards a data-driven model.
VOICE ANALYTICS
AUTOMATION
SMART DATA
CONVERSATIONAL AI
OMNICHANNEL
CUSTOMER EXPERIENCE
SMART WORKING
OUR PARTNERS
Our partners complement ABAI’s solutions and capabilities with solid specialised knowledge, offering clients the best of both.
WORKFORCE
Over 3,700 professionals
We have solid and extensive experience in different specialist areas,
which means we can provide top-quality services.
We look after our workforce, our greatest asset, by providing training and encouragement.
LOCATIONS
We work around the world from our bases in:
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Spain:
Madrid, Barcelona, A Coruña, Zaragoza,
Málaga and León. -
Portugal: Lisbon
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Colombia: Manizales
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Brazil: Sao Paulo
Our experience
SUCCESS STORIES
Speech Analytics
More than just a conversation.
Identifying the reason for the call.
Digital Quality Assurance
Moving towards digital auditing.
Real-time communication between Front and Back Office.
+FCR & +Calidad
Digital Contact Experience.
A fully digital contact centre.