TECHNOLOGY

Technical and operational knowledge.

ABAI SERVICES

MULTIPLE SOLUTIONS

 

WE BRING TOGETHER TECHNICAL AND OPERATIONAL KNOWLEDGE

with models focussed on efficiency, profitability and quality.

WE USE ON-PREMISE, CLOUD AND MIXED METHODS

which opens up a whole range of new opportunities in user services.

WE USE AGILE AND FLEXIBLE TECHNOLOGY

that can quickly adapt to any process.

WE WILL DIGITISE AND TRANSFORM YOUR BUSINESS

towards a data-driven model.

VOICE ANALYTICS

AUTOMATION

SMART DATA

CONVERSATIONAL AI

OMNICHANNEL

CUSTOMER EXPERIENCE

SMART WORKING

OUR PARTNERS

Our partners complement ABAI’s solutions and capabilities with solid specialised knowledge, offering clients the best of both.

WORKFORCE

Over 3,700 professionals

We have solid and extensive experience in different specialist areas,
which means we can provide top-quality services.

We look after our workforce, our greatest asset, by providing training and encouragement.

LOCATIONS

We work around the world from our bases in:

 

  • Spain:
    Madrid, Barcelona, A Coruña, Zaragoza,
    Málaga and León.

  • Portugal: Lisbon

  • Colombia: Manizales

  • Brazil: Sao Paulo

Our experience

SUCCESS STORIES

Speech Analytics

More than just a conversation.
Identifying the reason for the call.

Digital Quality Assurance

Moving towards digital auditing.
Real-time communication between Front and Back Office.

+FCR & +Calidad

Digital Contact Experience.
A fully digital contact centre.