{"id":12838,"date":"2025-04-01T09:38:14","date_gmt":"2025-04-01T07:38:14","guid":{"rendered":"https:\/\/www.abaigroup.com\/?page_id=12838"},"modified":"2025-04-09T13:10:17","modified_gmt":"2025-04-09T11:10:17","slug":"technical-support-ict","status":"publish","type":"page","link":"https:\/\/www.abaigroup.com\/en\/solutions\/technical-support-ict\/","title":{"rendered":"Technical Support"},"content":{"rendered":"[vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_image=”12849″ bg_position=”center center” background_image_loading=”default” bg_repeat=”no-repeat” scene_position=”center” top_padding=”6%” constrain_group_1=”yes” bottom_padding=”6%” top_padding_tablet=”10%” constrain_group_3=”yes” bottom_padding_tablet=”10%” text_color=”light” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” id=”nuevo-head” 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pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][nectar_responsive_text text_direction=”default”]Our professionals specialized in the service operation phase drive technical support through ITIL best 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gradient_type=”default”][vc_custom_heading text=”Specialized service for uninterrupted operations” font_container=”tag:h2|font_size:50px|text_align:left|color:%23ffffff|line_height:58px” use_theme_fonts=”yes”][divider line_type=”No Line”][nectar_responsive_text text_color=”#0d1628″ font_size_desktop=”18″ text_direction=”default” font_line_height=”22px”]\n

At Abai, we guarantee the operational continuity of your company with comprehensive Service Desk, Help Desk, and User Support Center solutions. Our management model is designed to optimize user productivity and ensure connectivity in voice, data, and IT services.<\/p>\n[\/nectar_responsive_text][nectar_responsive_text text_color=”#0d1628″ font_size_desktop=”18″ text_direction=”default” font_line_height=”22px”]\n

We offer a comprehensive service, from supervision to issue resolution, ensuring compliance with service level agreements (SLAs, OLAs, UC) for each client. Thanks to a highly qualified team and best market practices such as Agile, ITIL, and PMP, we provide scalable support from automation to third-level support.<\/p>\n[\/nectar_responsive_text][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” equal_height=”yes” content_placement=”top” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_color=”#fef5ea” scene_position=”center” bottom_padding=”0″ bottom_padding_tablet=”50″ bottom_margin=”0″ text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” class=”tabs-abai-2025″ color_overlay=”#fef5ea” overlay_strength=”1″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column top_padding_desktop=”6%” bottom_padding_desktop=”0″ right_padding_desktop=”0″ bottom_margin=”0″ column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” font_color=”#02457c” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”advanced” gradient_type=”default”][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” right_padding_desktop=”30%” right_padding_tablet=”0″ text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_custom_heading text=”How do we guarantee efficient service?” font_container=”tag:h2|font_size:50px|text_align:left|color:%2302457c|line_height:58px” use_theme_fonts=”yes” el_class=”font-custom-bluenew”][\/vc_column_inner][\/vc_row_inner][divider line_type=”No Line”][tabbed_section style=”minimal_flexible” tab_color=”Extra-Color-2″ vs_content_animation=”fade” vs_link_animation=”opacity” vs_navigation_alignment=”left” vs_navigation_width_2=”25%” vs_navigation_func=”default” vs_navigation_width=”regular” vs_navigation_spacing=”15px” vs_navigation_mobile_display=”visible” vs_tab_spacing=”5%” icon_size=”24″][tab icon_family=”none” title=”Continuous monitoring and response” id=”1744106462243-1″ tab_id=”1744106462244-1″][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bottom_padding=”150″ right_padding_desktop=”30%” bottom_padding_tablet=”20″ right_padding_tablet=”4%” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][nectar_responsive_text text_color=”#02457c” font_size_desktop=”18″ text_direction=”default” font_line_height=”22px” class_name=”font-custom-bluenew”]From our Multi-client Technical Support Center, we guarantee the management and continuous evolution of services in a transversal model, providing personalized and comprehensive support.<\/p>\n