{"id":12839,"date":"2025-04-01T09:38:14","date_gmt":"2025-04-01T07:38:14","guid":{"rendered":"https:\/\/www.abaigroup.com\/?page_id=12839"},"modified":"2025-04-08T10:01:37","modified_gmt":"2025-04-08T08:01:37","slug":"suporte-tecnico-tic","status":"publish","type":"page","link":"https:\/\/www.abaigroup.com\/pt-pt\/solucoes\/suporte-tecnico-tic\/","title":{"rendered":"Suporte T\u00e9cnico (TIC)"},"content":{"rendered":"[vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_image=”12849″ bg_position=”center center” background_image_loading=”default” bg_repeat=”no-repeat” scene_position=”center” top_padding=”6%” constrain_group_1=”yes” bottom_padding=”6%” top_padding_tablet=”10%” constrain_group_3=”yes” bottom_padding_tablet=”10%” text_color=”light” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” 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column_border_style=”solid” column_padding_type=”default” gradient_type=”default”][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” left_padding_desktop=”0″ constrain_group_2=”yes” right_padding_desktop=”0″ left_padding_tablet=”0″ constrain_group_4=”yes” right_padding_tablet=”0″ text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”advanced” gradient_type=”default”][split_line_heading animation_type=”line-reveal-by-space” font_style=”h1″ text_color=”#ffffff” line_reveal_by_space_text_effect=”default” content_alignment=”default” mobile_content_alignment=”inherit” link_target=”_self” text_content=”Suporte T\u00e9cnico (TIC)” font_size=”100″ font_size_phone=”50px” font_line_height=”130px” text_direction=”default”][\/split_line_heading][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” left_padding_desktop=”10%” constrain_group_2=”yes” right_padding_desktop=”10%” left_padding_tablet=”0″ constrain_group_4=”yes” right_padding_tablet=”0″ text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][nectar_responsive_text text_direction=”default”]Os nossos profissionais especializados na fase de opera\u00e7\u00e3o do servi\u00e7o conduzem o suporte t\u00e9cnico atrav\u00e9s das melhores pr\u00e1ticas ITIL.[\/nectar_responsive_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_color=”#02457c” scene_position=”center” top_padding=”20px” bottom_padding=”40px” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” class=”column-center” id=”bread-new” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” parallax_bg=”true” parallax_bg_speed=”medium_fast” gradient_type=”default” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” 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gradient_type=”default”][vc_custom_heading text=”Servi\u00e7o especializado para opera\u00e7\u00f5es sem interrup\u00e7\u00f5es” font_container=”tag:h2|font_size:50px|text_align:left|color:%23ffffff|line_height:58px” use_theme_fonts=”yes”][divider line_type=”No Line”][nectar_responsive_text text_color=”#0d1628″ font_size_desktop=”18″ text_direction=”default” font_line_height=”22px”]\n

Na Abai, garantimos a continuidade operacional da sua empresa com solu\u00e7\u00f5es globais de Service Desk, Help Desk e Centros de Suporte ao Utilizador. O nosso modelo de gest\u00e3o \u00e9 desenhado para optimizar a produtividade dos utilizadores e garantir a conectividade nos servi\u00e7os de voz, dados e tecnologias de informa\u00e7\u00e3o.<\/p>\n[\/nectar_responsive_text][nectar_responsive_text text_color=”#0d1628″ font_size_desktop=”18″ text_direction=”default” font_line_height=”22px”]\n

Oferecemos um servi\u00e7o completo, desde a supervis\u00e3o at\u00e9 \u00e0 resolu\u00e7\u00e3o de incidentes, garantindo o cumprimento dos acordos de n\u00edvel de servi\u00e7o (SLAs, OLAs, UC) para cada cliente. Com uma equipa altamente qualificada e as melhores pr\u00e1ticas do mercado, como Agile, ITIL e PMP, fornecemos suporte escal\u00e1vel desde a automa\u00e7\u00e3o at\u00e9 ao terceiro n\u00edvel.<\/p>\n[\/nectar_responsive_text][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” equal_height=”yes” content_placement=”top” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_color=”#fef5ea” scene_position=”center” bottom_padding=”0″ bottom_padding_tablet=”50″ bottom_margin=”0″ text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” class=”tabs-abai-2025″ color_overlay=”#fef5ea” overlay_strength=”1″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column top_padding_desktop=”6%” bottom_padding_desktop=”0″ right_padding_desktop=”0″ bottom_margin=”0″ column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” font_color=”#02457c” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”advanced” gradient_type=”default”][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” right_padding_desktop=”30%” right_padding_tablet=”0″ text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_custom_heading text=”Como garantimos um servi\u00e7o eficiente?” font_container=”tag:h2|font_size:50px|text_align:left|color:%2302457c|line_height:58px” use_theme_fonts=”yes” el_class=”font-custom-bluenew”][\/vc_column_inner][\/vc_row_inner][divider line_type=”No Line”][tabbed_section style=”minimal_flexible” tab_color=”Extra-Color-2″ vs_content_animation=”fade” vs_link_animation=”opacity” vs_navigation_alignment=”left” vs_navigation_width_2=”25%” vs_navigation_func=”default” vs_navigation_width=”regular” vs_navigation_spacing=”15px” vs_navigation_mobile_display=”visible” vs_tab_spacing=”5%” icon_size=”24″][tab icon_family=”none” title=”Monitoriza\u00e7\u00e3o e resposta cont\u00ednua” id=”1744016050001-2″ tab_id=”1744016050002-9″][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bottom_padding=”150″ right_padding_desktop=”30%” bottom_padding_tablet=”20″ right_padding_tablet=”4%” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][nectar_responsive_text text_color=”#02457c” font_size_desktop=”18″ text_direction=”default” font_line_height=”22px” class_name=”font-custom-bluenew”]Do nosso Centro de Suporte T\u00e9cnico Multi-cliente, garantimos a gest\u00e3o e evolu\u00e7\u00e3o cont\u00ednua dos servi\u00e7os num modelo transversal, fornecendo um suporte global e personalizado.<\/p>\n