Technical Support (ICT)
Our professionals specialized in the service operation phase drive technical support through ITIL best practices.
Specialized service for uninterrupted operations
At Abai, we guarantee the operational continuity of your company with comprehensive Service Desk, Help Desk, and User Support Center solutions. Our management model is designed to optimize user productivity and ensure connectivity in voice, data, and IT services.
We offer a comprehensive service, from supervision to issue resolution, ensuring compliance with service level agreements (SLAs, OLAs, UC) for each client. Thanks to a highly qualified team and best market practices such as Agile, ITIL, and PMP, we provide scalable support from automation to third-level support.
How do we guarantee efficient service?
From our Multi-client Technical Support Center, we guarantee the management and continuous evolution of services in a transversal model, providing personalized and comprehensive support.
- 24/7 supervision and monitoring for quick response to any incidents.
- Centralized management with a proactive approach to minimize operational impact.
- Trend analysis and continuous improvement to evolve services according to customer needs.
For clients with specific requirements and high operational demand, we have Personalized Technical Support Centers designed to offer flexible and tailored telecommunications solutions.
- In-house or remote location, depending on the client’s needs.
- Exclusive resource dedication, ensuring maximum efficiency and agility in issue resolution.
- Real-time incident monitoring and management, allowing involved teams to follow each event immediately and optimize response times.
Enhance your
company's operations
We combine technology, expertise, and flexible management models
Designed to ensure maximum operational efficiency and the best experience for users.
