ABAI > Projects

At ABAI, we carry out projects for the world's leading companies

We have a large team of experts and the best technologies to deal with any incident, manage a high volume of monthly calls, respond to the needs of consumers on every channel and at any point of contact, and automate processes.

Healthcare

Thanks to innovative technologies and streamlined methodologies, we have worked to improve patient care and experience, helping to guarantee a quality service, shorter wait times and easier access to clinical information.

See Project

Telecomunications

We have increased our customer’s loyalty rates while also guaranteeing a very high degree of satisfaction in interactions and very positive results throughout the customer journey.

See Project

Automotive

Our system has streamlined customer service and operations management. We have also helped to implement a multilingual hub that is able to meet the demands of customers in eleven countries.

See Project

Energy

We have helped our customer increase the number and interactions, reduce the time invested in them and consolidate and increase its portfolio.

See Project

Thanks to our expertise and to the professionals who make up ABAI worldwide, we work with organisations in all types of industries, such as telco, banking, digital, government, energy, healthcare, industry, insurance, retail and utilities.

Explore all the industries

Solutions

With our solutions, you can maximise your results. By providing an optimal user and customer experience, we guide you in all your business processes, paving the way to open new horizons.

See all

Customer service

We create and maintain relationships of trust through services aimed at user satisfaction, regardless of the channel.

Attraction and recovery

We attract new customers through customisation, gamifying the results, and we anticipate potential cancellations with predictive technology.

Loyalty and retention

We manage loyalty and retention, starting with an analysis of the portfolio in order to apply the best techniques and maximise results.

Back office

We speed up processes and optimise costs by digitising and automating your back-office tasks.

Technical Support

Our professionals who specialise in the service operation phase provide technical support by relying on ITIL best practices.

Automation

We have automated assistants during customer service calls, guaranteeing 24/7 opera-tions, lower costs and higher service quality.

Big Data

We provide an edge in customer service and business processes thanks to cutting-edge technologies such as Big Data. We partner with leading software developers in the sector.

BPMs

Through BPMs, we make back-office activities more efficient and help to digitise all cus-tomer service operational processes.

Digital humans

The digital humans technology of Wehumans employs auditory, text and visual communi-cations to improve the efficiency of the marketing funnel and the resolution rate.

Omnichannel

We set up our channels according to each need, which lets us implement an omnichannel strategy with a unified and fluid service at each contact point.

Process mining

We use process mining to extract insights and build a complete picture of the business for the customer. We also rely on it to discover new processes and structures.

Digital marketing

We drive demand and achieve the best results thanks to our extensive expertise and the most innovative solutions.

At ABAI, we carry out projects for the world's leading companies

Solutions

At ABAI we make your business transformation a reality.

LINKS

CHANNELS