We transform your projects to succeed with you
We offer a wide range of solutions to optimise your processes
We use them to adapt to your needs, no matter how specific they may be; we improve connections with online environments and transform your processes to make them as operational as possible, focusing on the added value your business provides.
Thanks to some of the best professionals in the IT sector, you will be guided at all times by an expert team with extensive digital and analytical skills who will respond to your demands, even in the most complex, disruptive or uncertain contexts.
Our services will help you meet your business goals through a quality service that is fully optimised for your customers, at any point of contact and throughout the life cycle.
We create and maintain relationships of trust through services aimed at user satisfaction, regardless of the channel in which the interactions take place.
We attract new customers through customisation, gamifying the results, and we anticipate potential cancellations with predictive technology
We conduct an exhaustive analysis of the agenda to guarantee the positive creation of opportunities. With our NLP techniques, we are able to maximise the retention rate.
We speed up processes and optimise costs by digitising and automating your back-office tasks.
Our professionals who specialise in the service operation phase provide remote technical support by relying on ITIL best practices
We offer our extensive knowledge of customer relations and the most modern technology to create quality services with a high added value.
We set up our channels according to each need, which lets us implement an omnichannel strategy with a unified and fluid service at each contact point.
Through BPMs, we make back-office activities more efficient and help to digitise all customer service operational processes.
We provide an edge in customer service and business processes thanks to cutting-edge technologies such as Big Data. We partner with leading software developers.
We have automated assistants during customer service calls, guaranteeing 24/7 operations, lower costs and higher service quality.
The digital humans technology of Wehumans employs auditory, text and visual communications to improve the efficiency of the marketing funnel and the resolution rate.
We use process mining to extract insights and build a complete picture of the business for the customer. We also rely on it to discover new processes and structures.
Learn more about ABAI
ABAI around the world
We have more than 8.500 specialists in 6 countries to serve more than 20 markets.