We are ABAI
People are our DNA. Innovation, flexibility and excellence are the driving force that moves us. We are ABAI
Solutions
With our solutions, you can maximise your results. By providing an optimal user and customer experience, we guide you in all your business processes, paving the way to open new horizons.
We create and maintain relationships of trust through services aimed at user satisfaction, regardless of the channel.
We attract new customers through customisation, gamifying the results, and we anticipate potential cancellations with predictive technology.
We manage loyalty and retention, starting with an analysis of the portfolio in order to apply the best techniques and maximise results.
We speed up processes and optimise costs by digitising and automating your back-office tasks.
Our professionals who specialise in the service operation phase provide technical support by relying on ITIL best practices.
We have automated assistants during customer service calls, guaranteeing 24/7 opera-tions, lower costs and higher service quality.
We provide an edge in customer service and business processes thanks to cutting-edge technologies such as Big Data. We partner with leading software developers in the sector.
Through BPMs, we make back-office activities more efficient and help to digitise all cus-tomer service operational processes.
The digital humans technology of Wehumans employs auditory, text and visual communi-cations to improve the efficiency of the marketing funnel and the resolution rate.
We set up our channels according to each need, which lets us implement an omnichannel strategy with a unified and fluid service at each contact point.
We use process mining to extract insights and build a complete picture of the business for the customer. We also rely on it to discover new processes and structures.
We drive demand and achieve the best results thanks to our extensive expertise and the most innovative solutions.
Where we are
We have nine service centres located in four strategic countries that allow us to help customers regardless of where they are in the world. From these centres, we serve 20 markets where 8,500 professionals work to manage over 100 million interactions a year.
Brasil
We have 1 office
Colombia
We have 4 offices
Portugal
We have 1 office
España
We have 8 offices
Perú
We have 1 office
Chile
Uruguay
Ecuador
Panamá
Costa Rica
Salvador
Honduras
Guatemala
México
Rep. Dominicana
Irlanda
Reino Unido
Noruega
Suecia
Alemania
Italia
Countries where ABAI has an office and operates
Countries where ABAI operates
