Real-time automated assistant
At ABAI we offer consultancy and process automation solutions to support our customers’ digital transformation. We build the automation framework that best suits your needs.
We have adapted the concept of Social Robotics with the aim of adapting it to customer service processes by providing an automated call handling assistant with real-time communication. Both agents and customers can interact with the robot on a simple interface to request tasks in seconds, reducing task times by up to 75% and shortening the interaction.
Attraction and recovery
We attract new customers through customisation, gamifying the results, and we anticipate potential cancellations with predictive technology
Loyalty and retention
We manage loyalty and retention, starting with an analysis of the portfolio in order to apply the best techniques and maximise results
We speed up processes and optimise costs by digitising and automating your back-office tasks