ABAI > Solutions > Customer service

Customer service

Coverage of customer needs in every channel

At ABAI, we aim to create and maintain relationships of trust with customers. To do this, we have multilingual teams with more than 20 years of experience who are driven by user satisfaction. We also have processes to standardise operations, a fully integrated omnichannel ecosystem, automatic integration capacity and infrastructures such as right-store processes and HA communications.

How?

Omnichannel service in all types of channels, from chatbots and email to social media

Operational Profitability Programme through first contact

Synchronous and asynchronous digital service

Automatic service and management thanks to automated omnichannel management

Collections

Management of calls, claims, notices, requests, opinions, petitions, etc

Why ABAI?

Global service with a team trained in soft skills

TMO and FCR improvement programmes

Full service at every point of contact

Customer-Centric Operations: focused on the brand and customers

Cutting-edge technology: Customised BPMS, tracking dashboard, ability to integrate automatically with customer systems

Services

Service to fully manage calls, claims, notices, requests, opinions, petitions, etc.

Response and processing of the operation demanded by the customer

Operations standardisation processes

Servicios de apoyo a través de todo
tipo de canales: correo electrónico,
SMS, servicios de back office.

Desktop/mobile chat

Landline call return

We meet your needs

Attraction and recovery

We attract new customers through customisation, gamifying the results, and we anticipate potential cancellations with predictive technology

Loyalty and retention

We manage loyalty and retention, starting with an analysis of the portfolio in order to apply the best techniques and maximise results

Back Office

We speed up processes and optimise costs by digitising and automating your back-office tasks

Ver Todos

Projects

Our projects are our best calling card. Learn about some of our success stories and find out how we improve our customers’ results.

Healthcare

January 3, 2023

Telecomunications

November 29, 2022

Automotive

November 11, 2022

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