Omnichannel

Omnichannel management allows for reduced operating costs through single queue management. It also facilitates the user’s choice of the preferred communication channel at any given moment, keeping a unique history of all interactions to date. Similarly, it also increases the productivity of services and campaigns, the efficiency in the management of contacts and operational results.

Our omnichannel system generates an excellent contact experience, distributes interactions intelligently and chooses the best qualified or default agent for each case, through intelligence models that learn from best practices automatically.

We build the experience across traditional and digital channels in a 360° format to help our clients deliver the best user experience by maximising customer satisfaction and efficiency in customer contact processes. We also design an outbound GDPR compliance experience to help you find new customers in the most secure and consistent way.