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Process Mining

Business process analysis and discovery

At ABAI we use process mining techniques to generate a complete analysis of your processes, identifying their overall impact on your results. Our process mining methodology and tools use advanced graph systems to identify all variants of your processes by identifying which ones generate the most cost and inconvenience, at what volume and what is the associated root cause that needs to be corrected.

We are the most solvent and quickest solution to support you in a transformation process with a high impact and the most surgical intervention.


Advanced graph diagrams.

Key KPIs and outlier behaviour detection

Identification of factors and causes

Adopción incremental.

Real view of the process.

Immediacy of return and its monitoring.

Automation of analysis.

Specialist business consultants.

Experience in multi-sectoral processes

Surgical and detailed view of the root cause


Synergies of experts in verticals and best practice to improve the customer experience at the different points of contact.

Disruptive innovation to offer the main improvements in each sector.

Rapid results and growth from successful experience.

Team of certified process mining consultants.

Saving in times and efforts.

Design of very cause-focused action plans with high output and low impact on change management.


Comprehensive process consultancy.

Support in the extraction of information and digitisation of KPIs

Creation of digital governance tools for processes.

Indicator design.

Root cause analysis.

Proposed matrix of actions, risks and quantitative and economic impacts based on mathematical models.

Change management support and assistance.

Specific work plans adapted to each sector.

We meet your needs

Attraction and recovery

We attract new customers through customisation, gamifying the results, and we anticipate potential cancellations with predictive technology

Loyalty and retention

We manage loyalty and retention, starting with an analysis of the portfolio in order to apply the best techniques and maximise results

Back Office

We speed up processes and optimise costs by digitising and automating your back-office tasks


Our projects are our best calling card. Learn about some of our success stories and find out how we improve our customers’ results.



January 3, 2023


November 29, 2022


November 11, 2022