ABAI SERVICES
RETENTION
Our retention processes always start with an in-depth analysis of the portfolio to ensure we are generating positive opportunities.
Improper use of retention methods can damage a portfolio rather than grow it.
RETENTION
SERVICES
B2B RETENTION MANAGEMENT
Programme launch and administration
IT integration and management
Key analytics. KPIs.
Communication
Multi-device – Progressive Web App (responsive)
B2C RETENTION MANAGEMENT
Launching and administrating programmes
Information system integration and management
Key analytics. KPIs.
Communication activities
Multi-device – Progressive Web App (responsive)
MANAGING RETENTION PROGRAMME DATA
Connection to CRM and external platforms
SUCESS STORIES
Experiences
Speech Analytics
More than just a conversation
Identifying the reason for the call
Conversations with customers are one of the richest, most varied and accurate sources of information a company has access to. These conversations should be managed using technology and expert advisors who can guarantee the quality of the information.
Our client needed to go one step further and think outside of the box to access new information that would allow them to improve the customer experience.
So, they invited us to undertake a Text and Speech Analytics project to extract information from their historical data that they could make use of now.