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Back office

Intelligent optimisation of back-office demands

Our goal is to intelligently optimise all back-office operations: from notices, complaints, reports, tickets and e-mails, to the task inbox or request systems. ABAI’s highly qualified staff and the technology solutions we have allow us to automate routine activities that do not create any revenue for the business.


Dynamic task assignment (digital workflow)

Shared monitoring dashboard

End-to-end integration with internal and external systems

Customised CdM for the back office

Dynamic task assignment (digital workflow)


Experts in managing administrative processes in different sectors

Quality team specialising in document processing and management operations

Unique CPD ecosystem with high availability and advanced cybersecurity system

ISO and PCI certifications

Processes designed with an auditable approach for continuous improvement

At ABAI we make
the transformation
of your business a reality


Sales activation

Verification and quality


KPI measurements: age, backlog, processing time, error rate, rejection rate

Other solutions

Attraction and recovery

We attract new customers through customisation, gamifying the results, and we anticipate potential cancellations with predictive technology

Loyalty and retention

We manage loyalty and retention, starting with an analysis of the portfolio in order to apply the best techniques and maximise results

Customer service

We create and maintain relationships of trust through services aimed at user satisfaction, regardless of the channel

Discover our projects



January 3, 2023


November 29, 2022


November 11, 2022